This article and forum were the motivation I needed for my arcade project. However, my dealings with SlikStik haulted my progress. Everything is complete except for my control panel. Here is my story:
On March 13, 2007, I purchased a control panel from SlilkStik. My credit card was charged on March 14, 2007. To date, I have yet to receive the product we ordered. Because I wanted this arcade machine to have a sports theme, my wife designed the overlay which was to be printed and laminated to the control panel. The owner of the company (Christrian) was excited about my idea and said that would be no problem for my wife to design the overlay. However, before moving forward, we were required to purchase the control panel. My wife then designed the artwork and sent it to the company. Since then, we have had serious problems in communicating with SlikStik about our order. I have sent countless emails and left numerous phone messages.
After my wife designed the artwork, SlikStik indicated they would forward the artwork to their printer who would print out a proof for us to examine before applying to the control panel. In an email dated August 21, 2007, SlikStik said that they sent my wife's design to the printer who was supposed to ship us a proof of the artwork as soon as he made it. In an email dated August 31, 2007, SlikStick responded that they were surprised we had not received the sample from the printer and that they would call on Monday to check on it. They told me that they could not do anything on the control panel until the overlay was installed. In an email dated September 6, 2007, SlikStik stated that their printer lost my address and would be sending out the proof shortly. In an email dated October 2, 2007, SlikStick stated that they had our artwork with their printer in Michigan. I was told they should be sending the proof and that they would call the printer again and let them know. Finally, I was told that as soon as we approve of the artwork they would finish the control panel. We never received the proof or the control panel.
Since receiving that last email, I have left numerous phone messages and sent several emails, all of which have been unanswered. Desperate, I did some internet research and found an arcade forum where others are experiencing similar problems with this company. By researching said forum, I was able to figure out who the printer in Michigan was. I emailed him directly and he told me that he was familiar with my project but was no longer working with SlikStik because they failed to pay his bills. After conducting this research, I now know that my wife and I are not alone in our plight. However, we are still out hundreds of dollars with nothing to show for it.
I am in in process of trying to reverse the charges on my credit card. Even though the purchase was more than 90 days ago, my credit card company is trying to reverse the charges. I'll know by January 9th whether the charge will be reversed. Apparently, SlikStik has yet to respond to my credit card company.
In looking for an alternative to SlikStick, it looks like you can now buy SS panels from Mameroom. Addtionally, arcadesrfun.com also sells control panels. I'll let you know how my project and situation ends up. Others, please post your progress and/or resolution as well.