White Noise Reboots Tour

[toddm]

I purchased a BlackBerry Tour from Verizon and have been running White Noise without issues for the last 30 minutes. I did verify the phone has the same firmware version reported by waldocreed.

In another thread someone is having sound stop issues from the screen locking most likely due to a corporate security policy. Can you guys confirm if you use such a policy?

I'll let you know if I discover any issues but so far it has been working as designed. If you can think of anything else I need to configure on the phone let me know otherwise I'll just keep testing it.

Todd

[landeisj]

I would just keep using it. Try running other things on it and then come back to White Noise. I can get the application to work without it rebooting about 30% of the time. If it doesn't happen within the first ten minutes, it won't happen. Also, mine is a personal phone so I don't have any corporate security policies that I need to deal with.

[toddm]

I'm running google mail, facebook, media player, and app world in the background along with white noise. Still no major issues, although I do hear the white noise audio skip when a new application has finished installing. The sound resumes and continues normally however.

Do you have any apps running that may consume a lot of memory? I know blackberry lets you run as many apps as you want which could ultimately consume too many resources. This is why Apple decided to restrict iPhone 3rd party apps to not run in the background. Once you exit out it closes. I will continue to download apps and run them to see if I hit a wall.

Also, how much storage do you have free on your phone? I think I'll load it up with a bunch of music and see if that causes any issues.

Cheers,
Todd

[landeisj]

Unfortunately, I haven't been able to find any correlation between White Noise and any of the other apps on my phone. I have tried to shut down everything that was running in the background and ran White Noise and the app still restarted my phone. I typically have Buzz Me Tin Can, multiple messengers, and the Weather Channel app running on my phone. My wife has Buzz Me Tin Can and Weatherbug. As far as memory is concerned, we both have 2 GB cards. As you know, apps cannot be loaded onto the card, and we have to rely in the internal non volatile memory for apps. I have about 50 MB left on my phone and my wife's is probably about twice that. I have a lot of music loaded onto my phone leaving me with about 150 MB left on my card. My wife has the full 2 GB left on her card, minus some storage for a few pictures she has taken.

[Brill]

I am having the same problem as the others. The BB reboots about 10-15 minutes after starting the program. This happens every time. If it can;t be fixed, I would like a refund, please.

[waldocreed]

I have tried running with and without other apps running and have (for other reasons) unloaded all my excess unused apps and none of that made any diff with White Noise.

I am a little suspicious of your "lab" phone, Todd. Does it get real life use or does it just sit around all day doing nothing but "being tested"? I doubt that would make much of a simulation of all of the varied uses, stresses, and demands expected of it by those of us who actually use it as an actual communication device. Kind of like the hooking a car to a diagnostic machine in a garage and revving the engine doesn't really simulate the stress put on it by trying to accelerate uphill onto the freeway.

[waldocreed]

My Tour ran smoother and faster when new, but the performance has degraded over time. That's why I think a "lab" phone is a lousy test subject: it would "live a sheltered life."

[toddm]

I am having the same problem as the others. The BB reboots about 10-15 minutes after starting the program. This happens every time. If it can;t be fixed, I would like a refund, please.

Brill--Can you please let me know what type of phone you are using?

[toddm]

Although you can consider it a "lab" phone, we have taken steps to create a typical pattern of use--installed/uninstalled multiple applications, tested phone calls (while running white noise), ran/used facebook, ran instant messenger, configured and used e-mail, installed lots of multimedia, and in addition we have probably put stresses on it that exceed normal use such as installing/deleting/reinstalling/debugging our own suite of applications numerous times. I wish I could say we found the reason for the reboots but we have not experienced it yet. It would be helpful if everyone experiencing problems would provide a list of applications they are running so that we can better simulate your environment. We did use the list that landeisj provided and installed those applications.

With that said, we do have some news to report: We decided to investigate our codebase, mainly the sound looping algorithm, for possible improvements. I'm happy to report that we have successfully reduced the memory footprint of white noise by half. It also has made the application a lot more snappy. I have sent landeisj a special build so that he can test on his phone that is having problems. I feel pretty confident that reducing the amount of memory used by an application can only help, especially if there are multiple applications running.

We will be submitting v2.1 that includes lower memory usage (and some other minor fixes) but want to run it through it's paces first. Again, If everyone can provide an application list for what typically is running on your phone we will add it to our tests.

Thanks,
Todd

[Brill]

Fyi, I tried deleting and then reloading the software, but still have the same problem.

[Brill]

In answer to a previous post, I am using the Blackberry Tour 9630 on Verizon. Os v4.7.1.40

[landeisj]

I'm sorry to report that even with the new version of White Noise, my phone still restarted. However, my wife's phone crashed the other day. I loaded White Noise on her phone first and have loaded everything else program by program to make the phone restart. So far I have not been able to get the phone to restart. I have to agree with Todd that this is not a problem with White Noise itself, but a conflict with a different app. I will post all the apps loaded on my phone a little later as well as continue to load apps on my wife's phone one at a time to see if I can find the app that is causing the issue.

Jason

[toddm]

Jason--Thank you for testing the new version and I'm really sorry it didn't work. It was a shot in the dark but at least that tells me it is not a memory related issue. Everyone that is having issues please send me your list of apps and try the following:

Hold down the ALT and type LGLG. This bring up the blackberry log file and may offer insight into what is causing the phone to reboot.

Thanks
Todd

[Brill]

To what email address should we send the list?

[toddm]

You can just post your app list here. If you want to send me your log file you can email toddm at this website. Cheers, Todd