White Noise Support

White Noise App Support and FAQ Information

Please check if your question is answered below.  If you need to contact us please tap Settings / Send Feedback or Report Problem from within the White Noise application.  This will add your device model, app version, and a log file (if report problem selected) to the e-mail which will help us solve your problem quickly.

1. Can White Noise Free play audio in the background?

This is a feature of the full version of White Noise.  If you upgrade you can use other apps while listening to our relaxing sounds at the same time.  Upgrading also gives you other benefits such as the removal of advertising. It only costs $1.99 to purchase the full version which is less than a cup of coffee.  We also give you refills for free.

2. Can I run an earlier version of White Noise for older devices?

The latest version of White Noise requires iOS 7 or Android 4.0.  The older version of White Noise 5.x requires either iOS 5 or Android 2.3. It is now possible to download older versions of White Noise from iTunes and Google Play if your device operating system is less than what is required. Distribution is maintained by the App Store you downloaded from and we do not have any way of installing a different version directly to your device.

3. If I already bought White Noise on another platform, can I get a free copy of the full version?

No. It’s a different store and a different platform. You can pick up a free copy of the Lite version or you can purchase it for the new platform. The good news is purchasing the full version doesn’t cost a lot of money.

4. Where can I download new sounds?

Visit our White Noise Market at http://whitenoisemarket.com/ or download the new White Noise Market app and start loading up on free sounds! Adding new sounds is supported for iOS, Android, and Mac OS X.

5. How do I create my own sounds for White Noise?

There are a couple ways– Pick up a copy of our White Noise Creator for Mac OS X and Windows -or- Use the Recorder feature in White Noise Pro, White Noise, or White Noise Free for mobile devices. Tap the Add (+) button and Create Recording. This will allow you to record, loop, and share your own sound.

6. I want the ability to set different volumes for the alarm and sound, is that possible?

Yes. There are two volumes that you can configure–Device volume and sound volume. The alarm goes as loud as the current device volume. The device volume is controlled on the main screen. Regular sounds are played back according to both device volume and the sound volume specified in the settings screen. Lowering the sound volume in the settings screen while keeping the device volume loud will play noise at a softer level and alarms will buzz much louder making sure you wake up.

7. Why doesn’t my music alarm go off anymore?

iOS 6 and 7 introduced some ugly bugs in the iTunes music player and we’ve tried our best to work around these issues so make sure you are running the latest version of White Noise.  If a music alarm doesn’t play then there is a possibility that the song is corrupt.  Always make sure the iPod music player can actually play the song that you select before using it as an alarm in White Noise. If you try playing the song and it quickly jumps to the next one then that is the problem.  The only solution we have seen is deleting and re-adding all songs to your device. Contact Apple if your music continues to not play. Also make sure you pick music that has already been downloaded to your device (not in iCloud).

White Noise will fallback to playing the default buzzer if your music fails to play.  We recommend creating a backup alarm using the iOS Alarm Clock app which runs at a higher priority than 3rd party apps.  Just set the iOS alarm to play a few minutes after the White Noise scheduled alarm.  Also make sure the device volume is loud enough to hear your music.  You can always lower the sound volume of White Noise in the settings so that alarm playback is louder than the White Noise sounds.

8. I would like to change the brightness and color of the sleep clock. How do I do that?

Swiping left/right on the sleep clock will cycle through all the different colors. Dragging up/down on the screen will adjust brightness of the clock itself. Single tap of the screen dismisses the clock. If it is still too bright because of the backlight (ie–the black portion of the screen is emitting light) you will have to change the phone brightness in your general phone settings. White Noise v6 now includes a setting that allows you to adjust screen brightness instead of the brightness of the clock.

9. Where is the help documentation?

Download our White Noise Help Guide which is a PDF file and covers most of the features found in iOS, Android, Mac, and Windows.

10. Can I delete sounds I don’t want to use?

Stock sounds cannot be deleted as they are part of the application binary. Downloaded sounds from the market can be deleted by tapping the right arrow and selecting delete. You can also use the Favorites view to filter out sounds you don’t want. Just star your favorites in the catalog and then switch to that view (top left button).

11. Why does the app keep prompting me to review it?  I just want to sleep!

The quick answer is you can disable this prompt in the settings if you have the full version of White Noise.  But please know the rating prompt is very important to the success of our app because ratings/reviews are tied to specific versions, and when we update White Noise to add new features and improvements our ranking drops because we lose all your ratings/reviews. This is why almost all apps will remind you after a few days of a version upgrade to repost your review.  We understand why this can get annoying, but it’s really the best way you can help reward us for adding new features (along w/ sharing the app with friends). If you still want to disable the prompt then you’ll need the full version of White Noise and tap settings, scroll to the bottom, and select “Disable Rating Prompt.”

12. My Samsung S3 vibrates to the sounds of White Noise. How do I turn that off?

This is not a “feature” of White Noise but of your Samsung phone. In the general settings for the device: Settings > Sound > Auto Haptic. Uncheck this and your phone will stop vibrating to sound. If you are unable to find the auto-haptic setting it may have gotten removed with Jelly Bean on some carriers. There is a work around with a widget available on the google play store called “Auto Haptic Widget” that will disable the haptic feedback.

13. How do I stop phone calls and text from interrupting the playback of White Noise?

If you are using Android then open the White Noise settings and enable “Prevent Interruptions.” This sets the ringer or notification volumes to silent while White Noise is running.  If you are using iOS then you need to open the iOS Settings for your device and enable the “Do Not Disturb” feature. We find it best to set a schedule so the device will not interrupt White Noise while you are sleeping but will allow for calls and texts after waking up. Do Not Disturb also can be configured to allow specific phone numbers to interrupt audio playback.

14. How do I transfer my mixes and recordings from the free version of White Noise to the full version or transfer them to another device?

The quickest way is to just e-mail the mix or sound (WNA file) to yourself and open in the new application.  On Android just long press on the sound in the catalog and then select E-mail.  On iOS tap the share button on the recording or mix in the catalog.  You can also export to SD card on Android and use a file manager to import into the full version.  iOS users can export to iTunes File Sharing and then use iTunes to transfer the file to your computer and then back to another device or the full version of the app. We also support uploading and downloading your sounds using the White Noise Market app.

15. Why does the app stop playing audio after a few minutes when connected to a dock?

The White Noise app is designed to play audio all night, however, when connected to a docking station it yields control to the docking station. The docking station can decide to turn off the audio at anytime (typically for energy saving purposes). We recommend that you check with the dock station manufacture to see if a firmware upgrade exists and if there is device setting that can keep it from sleeping or automatically turning off.

We have confirmed that the JBL OnBeat Micro is designed to turn itself off after 10 minutes if audio is not detected. However, there appears to be a bug in the way they detect audio because it can still occur while playing constant noise through our application. We have found a workaround by creating a playlist with a couple sounds (it can be the same one), configure each playlist item to a duration of 9 minutes, and in the White Noise settings enable the Loop Playlist option so playback never stops. This seems to keep the docking station from turning off the sound.

16. How do I download the original stock sounds after upgrading to White Noise Pro v6?

White Noise Pro for mobile and White Noise/White Noise Free for desktop replaced the original 40 sounds with 50 brand-new HD quality sounds. These new sounds are superior in every way especially if you use headphones because they are in full stereo. If you still prefer the original stock sounds then you can download them from the White Noise Market app or website. Inside the catalog just tap the Info button on any of the original 40 sounds and then select “Download Original” which will take you to the download page in the market app or website.

17. How do I launch the White Noise apps from another app such as an app launcher?

Use these custom URLs for launching our apps:
White Noise Full Version (Blue icon) – com.tmsoft.whitenoise://
White Noise Free Version (Pink icon) – com.tmsoft.whitenoisefree://
White Noise Pro Version (Green icon) – com.tmsoft.whitenoisepro://
White Noise Market – com.tmsoft.whitenoisemarket://
White Noise Baby – com.tmsoft.whitenoisebaby://

18. How do I contact the support team directly?

The best way is from within the application by tapping Settings / Report Problem.  This will add your device model, app version, and a log file to the e-mail which will help us solve your problem quickly. If you are unable to launch the application to use Report Problem then please e-mail us at support at tmsoft.com and include specific device information and a detailed description.